Plague Doctor Hoodie

At Samsel & Dwinal Designs, we strive to ensure you are completely satisfied with your purchase. Please review our return policy below:

Custom Apparel

Due to the personalized nature of custom items, we cannot accept returns or exchanges on custom apparel unless there is a manufacturing defect or an error on our part. If you believe your order is defective or incorrect, please contact us within 7 days of receipt, and we will work with you to resolve the issue.

Premade Apparel

For premade items, we gladly accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original packaging with all tags attached. To initiate a return, please contact our customer service team to receive a return authorization and further instructions.

Refund Process

Once we receive your returned item, we will inspect it and process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.

Shipping Costs

Please note that shipping costs are non-refundable. Return shipping fees are the responsibility of the customer unless the return is due to our error.

If you have any questions or concerns about our return policy, please don't hesitate to reach out to our customer service team. Thank you for choosing Samsel & Dwinal Designs!